Thank you for visiting Distinctive Dog.

When browsing and using this web site, you are agreeing to the following terms and conditions of use. Please do not use this site if you do not agree to comply with the terms of this site.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

ORDER POLICIES

All orders in the continental U.S. are shipped via FedEx. Orders destined for Alaska or Hawaii are shipped USPS. Orders typically ship within seven days, however Distinctive Dog does not provide any guarantee regarding ship time.

We stand by our dog treats 100%. We hope there is never any reason for an order return. However, Distinctive Dog will provide a full refund (minus shipping charges) for any unsatisfied customer. If ordered through a different site or from a retailer, customers need to coordinate returns directly with them. Visit for more details regarding product returns.

If requesting an order cancellation, we can refund your payment if the request is received prior to shipping. All cancellation requests should be sent to info@distinctivedog.com.

SITE CONTENT

Content including pricing, terms, conditions and product selection is subject to change at any time without advance notice. Distinctive Dog cannot honor or be held liable for information that has expired from the site.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

All works created by Distinctive Dog including but not limited to the corporate logo, text, code and articles on this site are the property of Distinctive Dog and are not to be reproduced or used without the expressed written consent of Distinctive Dog.

LIABILITY

Distinctive Dog nor third parties provide any warranties or guarantees to the accuracy, availability, performance, completeness, usefulness or otherwise of any information or products supplied on the site for any particular purpose. Distinctive Dog does not represent or warrant that the products offered on the site will perform as described or for a specific purpose. Distinctive Dog expressly excludes liability for any such inaccuracies or errors to the fullest extent permissible by law.

Use of information or materials on distinctivedog.com is at the risk of the user and Distinctive Dog will not be liable for damages that result from the use or inability to use the information, materials and products provided. Articles and advice provided by Distinctive Dog and posted on the web site are not to be construed as veterinary advice. Distinctive Dog will not be held liable for actions taken as a result of such information. Information is provided to help consumers make good decisions about pet food and health and is not provided as a replacement or substitute for the services of a certified veterinarian.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Users of Distinctive Dog and distinctivedog.com hereby indemnify, defend, and hold Distinctive Dog and our affiliates, officers, owners, employees, affiliates, licensors and suppliers harmless from and against any and all liabilities and costs including but not limited to losses, damages, expenses and attorney fees incurred in connection with any claim arising out of any breach by the user or claims arising from the use of this site. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Distinctive Dog may provide links to third party resources and will not be held liable for products, information or materials provided on third party sites. Third party sites are independent of Distinctive Dog and each has policies, terms and conditions unique to that site. Users access these third party sites at their own risk and business conducted with these sites is between the user and the third party.

Use of distinctivedog.com and any dispute arising out of use of this site or interaction with Distinctive Dog is subject to the laws of the state of Washington. Jurisdiction over and venue in any legal proceeding relating to Distinctive Dog shall be held in the state or federal courts located in King County, Washington. Any cause or action must be commenced within one (1) year after the cause of action takes place.

PRIVACY

Distinctive Dog takes reasonable steps to protect customer privacy and does not share any customer information with any third parties. We utilize payment processors including PayPal and Amazon to securely process transactions. Distinctive Dog protects customer information during the checkout process against security threats using Secure Sockets Layer (SSL) technology. Distinctive Dog will not be held liable for security breaches or viruses arising from use of this site. Your submission of personal information through the store is governed by our Privacy Policy.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Questions about the Terms of Service should be sent to us at info@distinctivedog.com.